Users are unable to start sessions when using older versions of Frame Enterprise Profile Driver

Incident Report for Dizzion

Resolved

Users are unable to start new sessions to Accounts with Enterprise Profiles enabled if it is using older versions of the Enterprise Profile driver (prior to 6.8.4.8008). This is due to an expired driver certificate. Users already in session are not affected.

The solution is to update the Frame Enterprise Profile Driver to version 6.8.4.8008 using our Frame Agent Setup Tool (https://docs.frame.nutanix.com/platform/admin/frame-agent-setup-tool/#updater-view) on the Sandbox and run a Publish on affected Accounts.

Posted Feb 27, 2023 - 01:39 PST