Keyboard Input Issue When Using Certain CTRL Hotkeys

Incident Report for Dizzion

Resolved

We are receiving reports that keyboard input within a Frame session stops working after a user presses Left CTRL+V or Left CTRL+ALT. After using the hotkey the Left CTRL key can become stuck (requiring the user to click Left CTRL again to unstick the key) or the application window that the user is using loses focus (requiring the user to click on the application window).

This issue seems to be intermittent and is affecting users accessing from Windows and Linux endpoints (macOS does not seem to be affected) using either a browser or Frame App.

We are investigating this issue and will provide updates as soon as they become available.

Posted May 26, 2022 - 00:00 PDT