The Dizzion Product Team has completed the upgrade to the new C3-SaaS platform. The Dizzion team is still working to import existing service tickets into the C3-SaaS interface, which will be completed by EOD 3/8/24. In the meantime, all tickets can still be accessed via the Support Center, found under the “Get Support” tab in the C3-SaaS header menu (https://support.dizzion.com).
If you have any questions regarding this announcement, please feel free to contact Dizzion Support as mentioned above.
Best regards, The Friendly Team at Dizzion
Posted Mar 03, 2024 - 23:58 PST
Update
C3-SaaS is accessible for users at this time. The Dizzion team is still working to import existing service tickets into the C3-SaaS interface, but this does not impact access to the C3 environment. In the meantime, all tickets can still be accessed via support.dizzion.com.
Posted Mar 03, 2024 - 22:28 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 03, 2024 - 18:00 PST
Scheduled
Dizzion | C3-SaaS Upgrade Notice
The Dizzion Product Team is thrilled to announce the upcoming upgrade from our current C3 platform to our new and improved version, C3-SaaS. C3-SaaS features a modern, updated user interface designed to streamline the user experience, making it both simpler and more intuitive to navigate.
What to Expect:
The upgrade from the current C3 platform to the new C3-SaaS platform will occur on:
Start: March 3, 2024, at 06:00 PM PST / March 4, 2024, at 02:00 AM UTC End: March 4, 2024, at 12:00 AM PST / March 4, 2024, at 08:00 AM UTC
C3 application service disruptions are expected during the 6-hour maintenance window, with up to 3 hours of affected services. DaaS services or desktop availability should not be impacted during this time.
Customers may contact Dizzion Support by emailing support@dizzion.com or calling the General Support line at +1 888-225-2974 opt. 2 for any questions or concerns during the maintenance window.
To stay informed about the latest updates for the C3-SaaS platform, we invite our customers to subscribe to our platform notifications by visiting https://status.dizzion.com and clicking the "Subscribe to Updates" button in the upper right corner of the page.
Once the maintenance window is complete, users launching https://c3.dizzion.com will be automatically directed to the upgraded C3-SaaS platform. From there, they can authenticate with their existing C3 credentials.
Feature Enhancements:
In addition to the modern, updated interface, the Dizzion Product Team has re-introduced service request capabilities within the C3-SaaS platform. This means that users will no longer be required to exit C3 to create, view, or update support cases and can do so directly within the C3-SaaS interface. Users will still be able to access the Support Center to manage cases and view knowledge base articles by clicking the Documentation & KBs URL under the “Get Support” tab in the C3-SaaS header menu.
Further enhancements, including price quote configuration and additional self-service capabilities are in development, stay tuned for additional updates to the platform.
If you have any questions regarding this announcement, please feel free to contact Dizzion Support as mentioned above.
Best regards,
The Friendly Team at Dizzion
Posted Feb 16, 2024 - 10:31 PST
This scheduled maintenance affected: C3 (c3.dizzion.com).